Application Support Engineer

If interested, please email Ian Ostberg @iostberg@alexandertg.com with a current resume and upcoming availability. 

Application Support Engineer (Control-M)
Boston, MA (Hybrid)

*Candidates with Control-M Application Support experience in a Financial Services Production Environment are highly encouraged to apply
*Candidates must be local to Boston - requires at least 1 day/week onsite 

Job Description:
Our client is seeking a highly motivated Application Support Engineer Contractor to join our Technical Operations team. The ideal candidate will be responsible for supporting critical applications, ensuring smooth release deployments, troubleshooting complex issues, and maintaining operational excellence. This role requires a blend of technical expertise, analytical skills, and strong communication.
 
Key Responsibilities:

• Monitor, support, and troubleshoot production applications to ensure high availability and performance
• Use Control-M and other orchestration tools to monitor and manage workflow processes effectively
• Operate and manage integrations using the Snaplogic platform (low code/no code) as part of day-to-day operations
• Work with ServiceNow or similar ticketing systems to track incidents, requests, and changes
• Manage and follow change management workflows for safe and compliant release deployments
• Write and troubleshoot SQL queries to identify and resolve data-related issues
• Utilize Linux to investigate application and system-level issues
• Apply knowledge of Terraform in AWS cloud environments for infrastructure as code
• Collaborate with development teams to implement and optimize modern observability platforms such as Grafana, Prometheus, or DataDog for application monitoring and alerting
• Frequently participate in an on-call rotation, including weekends, to resolve production issues promptly

Skills You Bring:

• Strong experience with SQL for querying and troubleshooting data-related problems
• Experience with Control-M or similar orchestration tools to monitor workflows
• Proficiency in Linux for command-line operations and log analysis
• Familiarity with ServiceNow or equivalent ticketing systems
• Proficiency in Git for version control and collaboration
• Hands-on experience with Jenkins pipeline configuration and management
• Knowledge of Terraform and AWS cloud infrastructure
• Expertise in monitoring and observability tools such as Grafana, Prometheus, or DataDog
• Understanding of financial services applications and terminology (preferred)
• Familiarity with Snaplogic or similar low code/no code integration platforms
• Strong analytical and problem-solving skills with the ability to work under pressure
• Excellent verbal and written communication skills for interacting with stakeholders at all levels

Schedule and Flexibility

• Shift begins at 11:00 AM, ensuring coverage into later hours
• On-call rotations, including weekends, are a frequent requirement, flexibility is essential

Preferred Qualifications

• Experience working in financial institutions or with financial applications
• Knowledge of operational best practices in regulated environments